Support

Help with Dailyroot

Learners and levels

How do I add a second learner?

Tap the name at the top of any tab, then Add a learner. Up to five learners share the Family plan; the free plan has one.

The words are too easy or too hard.

Tap Too easy or Too hard on the word card. You can also move a learner a rung up or down from the family board.

Why do some words come back?

Reviews return just before a word would be forgotten. A word that comes back is always labelled as a review, and a word with five root bars is yours.

The widget and reminders

How do I add the Lock Screen widget?

Touch and hold the Lock Screen, tap Customize, tap the area under the clock and choose Dailyroot. Each learner can have their own widget in their own colour.

The widget shows a different word from the app.

The app plans each day's word ahead so the widget always matches. Open the app once after changing the learner or the level, and the widget will follow.

Reminders don't arrive.

Check that notifications are on for Dailyroot in the iPhone's Settings, and that a Focus is not holding them back. Settings in the app > Reminders shows the time.

School lists

In Words, tap Add a school list, then photograph the sheet, type the words, or open the link your child's teacher sent. Teachers can make a link at dailyroot.app/list.

The Family plan

How do I cancel?

In the iPhone's Settings, tap your name, then Subscriptions, then Dailyroot. Cancel at least a day before renewal. If you cancel a trial, nothing is charged.

A purchase was made and the plan isn't on.

In the app go to Settings > Plan > Restore purchases. If a child asked to buy, the request waits for the family organiser to approve it.

What happens if the plan ends?

One learner stays on the free plan and nothing is deleted. Everyone else's progress waits until the plan comes back.

Refunds

Apple handles refunds: reportaproblem.apple.com.

Progress and devices

Progress is kept on the iPhone and, with iCloud on, in your family's iCloud, so it reaches your iPad or a new iPhone on the same Apple Account. There is no account of ours to sign in to.